FAQ
Is the calculator an offer?
The calculator is not an offer, as currency exchange rates change constantly. When you visit our office, we will verify and recalculate all necessary funds.
How do I change the currency?
1. Visit our website and select the currency you have and the currency you want to convert it to. Use the calculator.
We accept and exchange: cash dirhams, cash dollars, USDT, USDC, BUSD, USDT TRC-20, USDT ERC-20, BTC, and ETH.
2. Ensure you have the specified currency and amount in either cash or crypto.
3. Book an appointment on our website.
4. Our manager will contact you to clarify details and coordinate your visit.
5.Come to our office with the necessary amount and your passport or another form of ID.
What is the "reverse exchange" option for?
This feature switches the numbers and currencies you've put in the 'give' and 'receive' boxes. It's useful for people who, for instance, went to Dubai for a short trip, didn't use up all their money, and now want to swap it back to their own currency.
How long has CryptoPoint been operating?
CryptoPoint has been in operation since 2020, working in global markets.
Is there always a financial reserve available?
We always maintain a daily financial reserve. If you require an amount beyond the standard, please consult with your manager.
What king of standarts are AML, KYC and KYT?
AML, or Anti Money Laundering, stands for actions taken to fight against money laundering. This includes: checking every customer's identity, watching all transactions closely, and making and sending reports about any suspicious activity. All of these things help us spot and stop financial wrongdoings.
KYC, short for Know Your Customer, involves various checks a financial company has to do to verify a customer's identity. It confirms that new customers are who they say they are, and that they haven't been involved in shady transactions. These steps protect both the company and its customers against fraud.
KYT, short for Know Your Transaction, is all about keeping an eye on transactions and assessing what's going on: figuring out how normal a user's actions are, how trustworthy their transactions seem, and if there's anything suspicious or fishy about them.
We guarantee full security of our customers' data. We do not collect, store, or share any personal information, including passwords, with any third parties.